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PRiSMPro™ Services

Technical Resources – PRiSMPro™ Portal Login
At KORE, we believe you should manage your business. That includes the network. Through our custom portal, PRiSMPro™ you manage your wireless services and obtain information and support when you need it. KORE understands this requirement and provides the PRiSMPro Web Portal to our partners to meet this need. The PRiSMPro™ Web Portal is available for your use 24/7, 365 days a year, and interfaces directly into the KORE back office systems and technical support service platforms.

Device Management
The Device Management interface allows you to manage your inventory by placing stock orders, manage your own activations, feature change requests or simply query your SIMs to identify features and activation status - all in real time, seven days a week.

Comprehensive Device Control
From user-defined, per device threshold use monitoring to service failure management, the web (or API-based) PRiSMPro™ portal is your window to your field inventory.

Services
Any enhanced services such as VPN or SMPP connections can be viewed, ordered or changes requested via the PRiSMPro™ Portal.

FAQs & Information
Through this, you can obtain access to frequently asked question as well as a library of technical documentation including user guides, design guides and application notes.

Coverage Requests
Check coverage by latitude and longitude, zip code or address. We will respond with guidance not only for the availability of coverage, but the estimated signal strength and quality, real time.

Support
You can create and manage trouble tickets directly in the PRiSMPro™ portal. This automatically creates a ticket in KORE’s back office system and ensures that your specific request is dealt with directly, with no errors, and no time lag.

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