Excellence in delivering your solutions requires a fresh approach to managing M2M services. KORE has developed back-office capabilities designed specifically to support the intricacies and nuances of M2M application service providers and enterprises, and these M2M back-office capabilities are constantly evolving to meet the changing needs of customers.
KORE systems are connected directly to operator partners’ provisioning systems. This ensures accurate, real-time activation and feature control. There is no manual hand-off and no requirement to call “human” service centers (even though KORE specializes in the human variety of managing M2M services and offers superior technical and customer support if you need it). This flow-through design ensures that activations performed by customers are accurately configuring devices in the field with no perceptible delay. KORE also provides web and API tools for integrating KORE provisioning and M2M device management systems into customers’ own back-office platforms.
Our M2M back-office capabilities offer a variety of tools for the management of M2M services. With outage notifications, usage details, threshold monitoring, and system monitoring, our platform’s back-office capabilities keep you in the know when running your business and managing your IoT solutions.
KORE has back-office systems that monitor, track, and report on every network-level transaction created by SMS, packet data (GPRS/EDGE), or voice usage, as applicable. These details can be requested for ad hoc review and analysis on specific devices or can be provided as a service on a monthly basis, making M2M service management easier for you.
Within the PRiSMPro gateway, every device in use can be independently monitored for excessive use. The platform’s M2M back-office capabilities can provide near real-time notifications, greatly reducing the risk of runaway bills, in addition to allowing for rapid fault detection.
KORE monitors all network elements on a 24/7 basis from its Network Operations Center, where KORE has technical staff available for management of M2M services at all times.
To ensure all customers are notified prior to any pending network activities, KORE provides email-based outage notifications one week before any planned network maintenance that may impact managed M2M services. KORE typically schedules these maintenance releases for off-peak times, usually over a weekend, to further minimize any interruptions.
KORE has an internal trouble ticketing system that ensures accurate tracking, assignment, escalation, and resolution of issues. Our system supports various ticket types, including trouble reports and general requests. Issues can be reported and resolved via phone, email, fax, or directly into the KORE back-office systems using the ticket submission feature, another of the many M2M back-office capabilities in the KORE PRiSMPro Web Portal.